We want every customer to be fully satisfied with their purchase. If something is not right with your order, we are here to help and resolve it quickly.

RETURN ELIGIBILITY

You may request a return within 90 days from the delivery date.

To be eligible for a return:

• We accept returns for both defective and non-defective products
• We also accept returns for new and slightly used items, depending on condition
• Items must be returned in a condition suitable for inspection

HOW TO REQUEST A RETURN

1. Contact Us First

Before sending anything back, please contact our support team:

📧 Email: contact@kogoot.co.uk
📞 Phone: +44 7988 031642

If your item is damaged or defective, please include:

• Clear photos of the issue
• A short description of the problem

2. Wait for Approval

Our team will review your request and provide return instructions.

⚠️ Please do not send any item back before receiving confirmation.

3. Return the Item

Once approved, you may ship the item using a trackable and insured shipping method.

A valid tracking number is required for all returns.

RETURN METHOD

Returns can be processed via:

• Mail (recommended)
• Approved drop-off locations (if applicable)

REFUND PROCESS

Once your returned item is received and inspected (usually within 72 hours):

• Refunds are processed within 7 business days
• Refunds are issued to your original payment method
• You will receive a confirmation email once processed

We do not charge any restocking fees.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you receive an incorrect, damaged, or defective item:

• Contact us with photos of the issue
• You do not need to return the item in most cases
• We will offer either:
  • A full refund, or
  • A free replacement, depending on your preference

NEED HELP?

We are always ready to assist you:

📍 Address: 2 Christchurch Cl, London N12 0PY, United Kingdom
📞 Phone: +44 7988 031642
📧 Email: contact@kogoot.co.uk